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Contact us

Two channels, and it matters which one you pick. Anything about your account goes to the support chat inside the app, because that is where your account can be seen. This email is for the website.

Reviewed by Drem Official Editorial Team · Last updated 2026-09-28

Download Drem App

Free · Android & iPhone · Official download · 18+ only

For your account: Drem customer service

Open the Drem app and use customer service from the Help section. It is the only channel that can look up a balance, trace a deposit or check a withdrawal, so these questions belong there:

A withdrawal that shows success but has not arrivedCustomer service, with the order details. Drem notes that network conditions, holidays and busy match days can slow a payout.
A withdrawal that failedWait and retry, or link a different bank account. Drem's help section names Jio Payments Bank, Kotak Mahindra Bank, AU Small Finance Bank and Airtel Payments Bank.
A deposit that failedA failed deposit is refunded to the original payment method by the payment provider. If the refund is late, contact customer service.
Referral code or bonus questionsCustomer service. A referrer cannot be changed after it is linked, so enter the code at sign-up.

For this website: email

[email protected], read by the Drem Official Editorial Team. We read everything. Corrections go to the top of the pile. Write to us about:

Please don’t send account details or documents to this address. It cannot act on them, and Drem customer service can.

We will never ask you for a one-time code, a password or a payment, whether by email, in a chat or on a call. If a message claiming to be Drem support asks for any of those, it is not us. There is no such thing as a fee to release a withdrawal or to unlock an account.

Official channels

These are the only channels for this website. Anything else using its name, however convincing the logo, is not ours:

18+ If gambling has stopped being entertainment, our responsible gaming page lists the free, confidential helplines in India. That is a better first message than one to us.

Last updated 2026-09-28

Download Drem App

Free · Android & iPhone · Official download · 18+ only

Download Drem App